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Tech Support Scams & Cybersecurity
Recently, a member of our marketing team was dealing with Microsoft customer support. He called the support number and was connected to a tech support employee that requested remote access to his computer in order to address the problem. It caused him some concern, and rightfully so. “Tech support” scams are becoming more and more common. Luckily, in this case, it wasn’t a scam, but it is something to watch out for.
How Tech Support Scams Work
When people are using their computers, a prompt may pop up on the screen that appears legitimate (e.g. it may appear to be from Microsoft, or HP, Dell, etc.). The prompt usually warns that there is a problem and to fix it the user needs to call a number.
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Once connected, “tech support,” asks to take control of the user’s device. The repairs are offered for a fee and after you consent, “tech support” will “work” on your computer for what may be over an hour, which allows malware to be planted and potentially the theft of personal information from the computer.
What You Can Do
The Federal Trade Commission (“FTC”) and the FBI received more than 41,000 complaints about these types of scams last year. To avoid becoming a victim, you should ignore all prompts that come up on your computer screen asking you to call a number and, if you receive such a prompt, scan your system for viruses and malware. You should also report the incident to the Better Business Bureau and the FTC. Lastly, be sure to change your passwords and make sure your software is up to date.
Importantly, these scammers can appear as legitimate businesses and they may show up at the top of a search engine search results page. Be vigilant and spend a few minutes researching the company in question if possible. Many times you will see consumers discussing the company or service in question on consumer forums that will help better inform you.
If you think you may have been the victim of a tech support scam…
We Are Here To Help
Starting or running a small business comes with a lot of important decisions, many with serious legal ramifications. Our Cybersecurity attorneys are here to answer your questions and help you navigate the legal side of owning a business. Whether you’re just getting started or need guidance on business structure, contracts, or compliance, we’re ready to support you. Call us today or fill out a quick form to schedule a consultation and take the next step with confidence.
Visit these links for related information
Cybersecurity & Data Privacy
Fake Websites and Your Cybersecurity
The Dangers of Sharing on Social Media
Written By Kellam T. Parks
Kellam founded what is now Parks Zeigler, PLLC in 2012 to embrace modern technologies to best serve clients. This passion for technology led to the formation of the Cybersecurity/Data Privacy practice area making the firm a leader in helping businesses protect themselves and respond to incidents. When he’s not practicing law in this area and handling high-asset divorces, Kellam manages the firm with his co-owner, Brandon Zeigler, contributes to local and state-wide Bar associations, and frequently writes and speaks to audiences across a variety of sectors and geographic locations, including nationally on the topics of Cybersecurity/Data Privacy, digital evidence, law firm management, and technology/AI.
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